Legal
Privacy policy
Mentari is an AI mock-interview service operated from India. This policy covers the public site at mentari.in and the application at app.mentari.in. The short version: we collect what we need to run your interview and show you the result, we do not sell your data, and you can ask us to delete it by email.
Who is responsible
Mentari (“we”, “us”) operates this service. For anything about your data, write to [email protected]. Our Grievance Officer under the Information Technology Act, 2000 and the rules made under it is Sumit (Founder), [email protected]. We acknowledge grievances within 48 hours and resolve them within one month of receipt.
What we collect, and why
| Where | What | Why |
|---|---|---|
| mentari.in — demo form | Name, work email, institution, phone (optional), your message | To reply to your request for a demo. Nothing else. |
| mentari.in — browsing | Your light/dark theme choice, stored in your own browser | So the site remembers the setting. We set no cookies on mentari.in and run no advertising trackers. If we enable Cloudflare Web Analytics it is cookieless and does not identify you. |
| app.mentari.in — account | Email address; a sign-in code sent to it; a session cookie | To sign you in and keep you signed in. There are no passwords. |
| app.mentari.in — interview setup | Your résumé, the role and company you name, the job description you paste | To plan your interview and your résumé review. |
| app.mentari.in — the interview | What you say or type during the interview | To run the conversation and produce your scorecard. In voice mode your audio is streamed to a speech-recognition service to produce a transcript; we keep the transcript, not an audio recording. |
| app.mentari.in — results | Your transcript, scorecard, scores, learning plan and progress across attempts | To show you your results and your trend over time. |
| app.mentari.in — payments | Pack purchased, amount, payment status, a payment reference | To deliver what you bought and handle refunds. Card and UPI details are entered on Cashfree’s pages and never reach us. |
| College enrolment | That you belong to a cohort a placement cell created, plus the join code you used | So interviews your college arranged are credited to you and visible to your placement cell (see below). |
If your college enrolled you
When a placement cell enrols a cohort, its staff can see readiness and scores for the interviews the college arranged, scoped to their own students only. Interviews you buy yourself are visible to you alone — no college and no recruiter. Before an interview starts you are told what is recorded and processed, and you choose whether to begin.
Who processes data on our behalf
We use these providers. Each processes only what its job requires, under its own contract with us.
| Provider | What for | What it handles |
|---|---|---|
| Amazon Web Services (Mumbai region) | Hosting the application and database; encrypted backups | All application data; backups are kept for 14 days |
| Cloudflare | Hosting mentari.in; network security; optional cookieless analytics | Requests to our sites |
| Microsoft Azure OpenAI | The AI that plans, conducts and scores interviews, reviews résumés and researches companies from public sources | Your résumé, job description, interview text and transcript |
| LiveKit | Real-time audio for voice interviews | Your voice during a voice interview |
| ElevenLabs | Speech recognition and the interviewer’s voice | Your voice during a voice interview; the interviewer’s text |
| Cashfree Payments | Taking payments | Payment details, which you enter on Cashfree’s own pages |
| Resend | Sending sign-in codes and service email | Your email address and the message |
| Web3Forms | Delivering the demo-request form to our inbox | What you type into the demo form |
| Titan (Neo) | Our support mailbox | Email you send us |
We do not sell personal data, and we do not share it with advertisers. We may disclose data if the law requires it, or to protect the service from abuse.
How long we keep it
- Account, résumé, transcripts and scorecards: for as long as your account exists, so your progress history works.
- Demo-form messages: until the conversation is over, then deleted from our inbox within 12 months.
- Payment records: 8 years, as Indian tax and accounting rules require.
- Backups: 14 days, then they expire automatically.
Your choices and rights
Email [email protected] from the address on your account and we will, within 30 days: send you a copy of the data we hold about you; correct it; or delete your account and its data. After deletion, copies in backups expire within a further 14 days. If your college enrolled you, we will also tell you what the college can see and how to leave the cohort. You can withdraw consent for future processing at any time by deleting your account; interviews already scored cannot be un-scored, but they can be deleted.
Security
Data is encrypted in transit and at rest. Sign-in uses one-time codes, not passwords. Access to production systems is limited to the people who run the service. No system is perfectly secure; if we learn of a breach affecting you, we will tell you and the authorities as the law requires.
Children
Mentari is for people aged 18 and over, including students enrolled by their college. We do not knowingly collect data from anyone younger; if you believe we have, write to us and we will delete it.
Law and changes
This policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and will be updated to meet the Digital Personal Data Protection Act, 2023 as its provisions come into force. When we change this policy we update the date at the bottom; for material changes we also email account holders.
Related: Terms of service · Refund and cancellation policy.
Effective